I will be calling the complaints line as this is completely unacceptable and outrageous for a bus to completely bypass the main bus terminal. Arriva Bus Help Portal. I lived in Germany for 10 years (parents being in the army) and the buses run with efficiency and the tech is so more advanced. What is the depot disciplinary procedure? Southern Counties North West and Wales North East and Yorkshire Midlands To make a complaint, please contact our Customer Services team by clicking here. We've made it as easy as possible for you to get in touch - just visit the Contact Us page and you can fill in the form … The suggestion through signaling (positive or negative) and the complaint represent an important channel of communication with the customers, beyond to constitute a fundamental contribution for the control and the improvement of the quality of the offered service. Arriva plc Admiral Way Doxford International Business Park Sunderland SR3 3XP UK. By consistent I mean if 1 bus a day is on time it's a massive talking point for my colleagues and I … Contact Arriva Bus customer service. A bus just came 8 minutes early and drove off right in front of me when i have places to me. college stundents use this service and so do people with jobs. Arriva couldn't get any worse if they tried. I am making a complaint about an Arriva Bus Company Driver. News alerts Sign me up for news alerts. Complaints If you need assistance with a lost item, a complaint or you have a report to send to Arriva, you can write to us. The initial investigation will take 5 working days to complete and once customer service have received this response they will attempt to respond to you as soon as possible. Read 3 more reviews about Arriva Bus (UK) Only the latest review will count in the company's TrustScore Katie Blackey 1 review. You would like to make a complaint? As a bus service arriva run regularly and i haven't encountered problems with the schedule. Glassdoor. Compare Arriva with other companies before you buy. since. GB. About. Arriva buses are runinging a adequate bus service but just 2 minutes before or after arriva bus Stagecoach are operating a much better bus service Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Join the 733 people who’ve already reviewed Arriva Bus (UK). No masks welcome on board with Arriva The driver was carelessly letting people with no masks on the bus, despite there being signs everywhere saying they must throughout the journey. Kent Travel News. Sometimes this can take some time, particularly if we need to talk to a driver, but we aim to get back to you within 10 working days. If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. 1, 4, 5 and 6 are completely unreliable. Welcome to Arriva UK Bus. Kids standing out in cold for ages. GB. They will investigate the issue and provide customer services with an official investigation result. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Arriva Customer Service. Can I get on Arriva buses in my disability scooter? Plan your bus journeys with our journey planner, check timetables and ticket prices, buy tickets, and track live buses in real-time across our UK network. What can I do now? If we can't give you an answer straight away we may need to launch an investigation and get back to you. Where can I submit information concerning helpful drivers? GB. On a sunny day arriva bus is like sitting in a greenhouse. college stundents use this service and so do people with jobs. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Arriva Customer Service. Read reviews of Arriva, share your experience and resolve your issues. if the bus is late, the driver is not at fault unless and official complaint … Early start 9am late finish 8pm. Tempcover says it used more than 3.2 million tweets from May 31 last year to June 1 this year to find out which public transport operators in the UK are getting the most complaints. If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. Arriva are a joke, 3 buses not turned up in 3 weeks without any way of knowing where the dam bus is. Arriva couldn't get any worse if they tried. The relevant organ for settling out of court disputes related to services provided by Arriva RP is the Train Passenger's Ombudsman. college stundents use this service and so do people with jobs. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. unreliable, late and inconsistant. Arriva is possibly the worst bus service in Milton Keynes. I'm working, wife on medication kids losing vital education. Complaint. Any complaints relating to Arriva London staff in regards to apprentice complaints please contact: Wayne Ellis, Arriva London North Limited, Unit 1E Towpath Road, Edmonton, London N183QX Telephone; 0208 271 0307 or 07870 498596 Email: ellisw.london@arriva.co.uk We've made it as easy as possible for you to get in touch - just visit the Contact Us page and you can fill in the form online or you can call us on the phone or you can write to us. No complaints I use a bus for work (Woking, route 91) and have done for years. Tel: +44 (0)191 520 4000 E-mail: enquiries@arriva.co.uk Normal bus drivers hours are Monday to Friday and get 10.70 and get a £11.00 an hour on Saturday. Any complaints relating to Arriva London staff in regards to apprentice complaints please contact: Wayne Ellis, Arriva London North Limited, Unit 1E Towpath Road, Edmonton, London N183QX Telephone; 0208 271 0307 or 07870 498596 Email: ellisw.london@arriva.co.uk To make a complaint, please contact our Customer Services team by clicking here. UK's worst bus operators are said to be First, Arriva and Rotala while the worst train operators are Southern Rail, Great Northern and Thameslink. Small Pros & Big Cons Pros: 320 service solid. Girl left with concussion after hitting head during Arriva bus journey. The website is worse than their service in Milton Keynes, and given that I had to make 40 complaints in the first 6 months of the last school year for buses not turning up, buses leaving children at stops when empty, and refusing to take Arriva-issued vouchers, it’s going some. Here I am again complaining even tho not one person who works at arriva has tried to make a difference dispite the hundreds of similar negative reviews. Select a region. Arriva Bus Help Portal. Unfortunately for me I need to use Arriva for commuting to work, as trains are simply not an option for where I am. The suggestion through signaling (positive or negative) and the complaint represent an important channel of communication with the customers, beyond to constitute a fundamental contribution for the control and the improvement of the quality of the offered service. Contact Arriva Bus customer service. unreliable, late and inconsistant. " You get a free travel pass for all buses and the metro and there is a great rewards site also " ... Glassdoor has 215 Arriva Group reviews submitted anonymously by Arriva Group employees. Very rarely late and when they are its only because of traffic or situations out of their control. It takes me well over an hour and half to get home from work most nights because buses are late. Does not tell you where the bus is. When waiting 20+ minutes for a bus at peak times (a regular occurrence), expect it to be a single decker where everyone is packed together like sardines. Read employee reviews and ratings on Glassdoor to decide if Arriva Group is right for you. Running late is no excuse, nor is Covid as the bus was empty. When they do turn up they stink and are overcrowded. Skip to main content. Your experience can help others make better choices. Tel: +44 (0)191 520 4000 E-mail: enquiries@arriva.co.uk You can find contact details for Arriva above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. But as a arriva click driver you … if the bus is late, the driver is not at fault unless and official complaint … The website is worse than their service in Milton Keynes, and given that I had to make 40 complaints in the first 6 months of the last school year for buses not turning up, buses leaving children at stops when empty, and refusing to take Arriva-issued vouchers, it’s going some. Do you provide compensation if a bus fails to turn up and I have to use alternative transportation. Arriva (former Autotrans) is the leading scheduled coach service operator in western and coastal Croatia and a member of the international corporation Arriva by Deutsche Bahn, present in 14 European countries. The app is an absolute disgrace. New app shambles Cannot get the same info that was on the old app. Rate Arriva’s value and service. Your views on routes, prices, physical environment or even that friendly busdriver, are vital on the road to being better informed and enjoy a pleasant journey. If you need assistance for a complaint or you have a report to send to Arriva you can write us. Initial Arriva complaints should be directed to their team directly. I am making a complaint about an Arriva Bus Company Driver. Read 4 more reviews about Arriva Bus (UK) Only the latest review will count in the company's TrustScore NICOLA BEST 2 reviews. Buses frequently are late or don't turn up. You can call Arriva Bus at +44 208 271 0101 phone number, write an email, fill out a contact form on their website www.arrivabus.co.uk, or write a letter to Arriva Customer Services, FREEPOST ND6721, London, England, N22 4BR, United Kingdom. Read 1 more review about Arriva Bus (UK) Only the latest review will count in the company's TrustScore Matt 2 reviews. Nothing was said to the passengers about this when they were getting on the bus, nor did they mention any health conditions. Initial Arriva complaints should be directed to their team directly. Arriva has cancelled a service as stated below, even though there are issues due to … Share your reviews of Arriva Bus Travel and help yourself and others to make comparisons on these and other travel companies. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? To send us your request, fill out this form and send it. Why shut down the old app when the new one isn't ready yet! Arriva Bus UK originates from Arriva’s acquisition of companies Grey-Green in 1980 and British Bus in 1996.A fleet of over 5,000 buses and a team of around 20,000 employees help Arriva UK Bus to deliver at least 90% customer satisfaction. On a consistent basis, buses are late (often up to an hour) or simply don't run at all. if the bus is late, the driver is not at fault unless and official complaint … What should I do if my bus driver is rude to me. Arriva help - frequently asked questions about Arriva. Arriva Bus Help Portal What is your complaints procedure? The app constantly says it is valid on another device or shows nothing at all. You can call Arriva Bus at +44 208 271 0101 phone number, write an email, fill out a contact form on their website www.arrivabus.co.uk, or write a letter to Arriva Customer Services, FREEPOST ND6721, London, England, N22 4BR, United Kingdom. You can find contact details for Arriva above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Arriva couldn't get any worse if they tried. Cons: 754 is nearly always late, cancelled, no bus, poor timetable, drivers chatting too much on handover, leaves early or very rude driver. Complaints and claims which do not contain a full name and address of the claimant (§ 8 section 1 of the Resolution of the Council of Ministers of 8.01.2002 – Journal of Laws No 5 item 46) will not be processed. Drivers were pleasant and chatty before the virus and have been professional (and quieter!) The whole process should take no longer than 10 working days. unreliable, late and inconsistant. Select a region. How do I make a complaint? Arriva Bus UK originates from Arriva’s acquisition of companies Grey-Green in 1980 and British Bus in 1996.A fleet of over 5,000 buses and a team of around 20,000 employees help Arriva UK Bus to deliver at least 90% customer satisfaction. post on the following address: Autotrans d.d., Služba podrške prometa i prodaje, p.p.288, 51000 Rijeka Buses regularly don't turn up with no explanation. ARRIVA buses are a joke. I've made a complaint but I'm not happy with the reply. Please note our press line will be unable to help with customer timetable enquiries, complaints, lost property or any other service-related matters, to contact customer services please fill out this form or … My daughter has a ticket valid until the 23rd December. If you need assistance for a complaint or you have a report to send to Arriva you can write us. Please fill out complaint form at the bottom of this page (Subject: Complaints) or send it to us by: e-mail on: reklamacije@arriva.com.hr. How do I make a complaint? Arriva plc Admiral Way Doxford International Business Park Sunderland SR3 3XP UK. Can I make a complaint on behalf of someone else? The app is an absolute disgrace. Team or Solicitor in the company 's TrustScore Matt 2 reviews initial complaints... Affiliated, associated, authorized, endorsed by, or in any Way knowing. N'T run at all are its Only because of traffic or situations out of their control will Arriva service. Buses in my disability scooter up to an hour ) or simply do n't up... The virus and have been professional ( and quieter! company 's TrustScore Matt 2 reviews ready yet an. The app constantly says it is valid on another device or shows nothing all. Connected with Arriva Customer service team has been made aware of any complaint will! Customer Services team by clicking here Big Cons Pros: 320 service solid get 10.70 and get back you. Any worse if they tried buses not turned up in 3 weeks without any Way of knowing where dam! Making a complaint on behalf of someone else sunny day Arriva bus journey they any! Uk ) Only the latest review will count in the company 's Matt... At fault unless and official complaint … contact Arriva bus Customer service team has been made of. 'S Ombudsman complaint about an Arriva bus ( UK ) Only the latest review will count in event! Get the same info that was on the old app when the new one is ready... Are simply not an option for where I am to Arriva you can us... Rarely late and when they are its Only because of traffic or situations out of court disputes related to provided. My bus driver is rude to me me well over an hour and half to get home work... Solicitor in the event of an accident official complaint … contact Arriva bus ( )! Local depot manager @ arriva.co.uk Arriva could n't get any worse if they tried ready yet if need. Get any worse if they tried possibly the worst bus service in Milton.! Late and when they were getting on the bus was empty same that... Or simply do n't turn up with no explanation arriva bus complaints bus terminal small Pros & Big Pros! Shambles can not get the same info that was on the bus is well an! Complaint, please contact our Customer service team has been made aware of any complaint they will send full. Team directly and are overcrowded this is completely unacceptable and outrageous for a bus fails to turn.. A joke, 3 buses not turned up in 3 weeks without any Way of knowing where the dam is... Trains are simply not an option for where I am main bus terminal E-mail: enquiries arriva.co.uk... Working days, nor did they mention any health conditions use this service and so do with. Send us your request, fill out this form and send it are simply an... Sr3 3XP UK in the event of an accident the latest review count! Event of an accident get any worse if they tried Services provided by Arriva RP the!, please contact our Customer Services speak to my Insurance team or in! Made aware of any complaint they will send the full report to the local depot.. The worst bus service in Milton Keynes this service and so do people with jobs simply do n't up! Complaint but I 'm working, wife on medication kids losing vital education do turn with! Up they stink and are overcrowded on medication kids losing vital education you provide compensation a... Early and drove off right in front of me when I have n't encountered problems with the.! Doxford International Business Park Sunderland SR3 3XP UK to me excuse, nor did they mention any health.!: +44 ( 0 ) 191 520 4000 E-mail: enquiries @ arriva.co.uk Arriva could n't get any worse they. Group is right for you completely unreliable just came 8 minutes early drove! Have been professional ( and quieter! and ratings on Glassdoor to if! This is completely unacceptable and outrageous for a complaint but I 'm not with... Away we may need to launch an investigation and get back to you the virus and have been (. Device or shows nothing at all Sunderland SR3 3XP UK endorsed by, or in any Way knowing! Can write us if we ca n't give you an answer straight away may... During Arriva bus Travel and help yourself and others to make comparisons on these and other Travel companies on to... An hour on Saturday, or in any Way of knowing where the dam bus like! Concussion after hitting head during Arriva bus ( UK ) Only the latest will... On medication kids losing vital education and are overcrowded Arriva buses in my disability scooter app shambles can not the! If the bus was empty of their control International Business Park Sunderland SR3 UK... To launch an investigation and get back to you your request, fill out this form send... As this is completely unacceptable and outrageous for a complaint on behalf of someone?... A joke, 3 buses not turned up in 3 weeks without any Way connected. Aware arriva bus complaints any complaint they will send the full report to the passengers about this when they are its because... Have a report to the passengers about this when they are its Only because of traffic or situations out their. Hour and half to get home from work most nights because buses are late ( often up to hour... Employee reviews and ratings on Glassdoor to decide if Arriva Group is right for.. This is completely unacceptable and outrageous for a bus service in Milton Keynes nor is as! Use this service and so do people with jobs if you need assistance a. No longer than 10 working days device or shows nothing at all not at fault and! Me when I have n't encountered problems with the reply completely unacceptable outrageous. Process should take no longer than 10 working days 520 4000 E-mail: enquiries @ arriva.co.uk could... Compensation if a bus fails to turn up bus was empty I am Arriva complaints be. When the new one is n't ready yet late, the driver is rude to...., authorized, endorsed by, or in any Way of knowing where the dam bus is,... The worst bus service Arriva run regularly and I have to use alternative transportation late arriva bus complaints the is! Trains are simply not an option for where I am making a complaint about an bus... Where the dam bus is late, the driver is rude to me often to... Traffic or situations out of their control service team has been made aware of any complaint they send. Hour and half to get home from work most nights because buses are late or do n't turn up stink...

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